![]() ![]() And for the few emails/calls that do go to a support rep, our products provide a knowledgebase for quickly finding answers and tools for quickly responding to emails. Our products greatly reduce the number of emails/calls that have to go to a support rep. In addition, our system automatically tracks the status of all customer tickets/cases to their resolution. Some of our features include automatically answering customer questions via email and automatically updating website FAQs. Our ezSupport and ezSupport Pro products offer businesses a complete solution for automating their customer support. Hosted Support provides the software-delivered as an online service-but not the customer support reps. All of our marketing materials reflect the name change, and we now drive online visitors to We provide businesses with an easy-to-use, hosted, online service that eliminates most of the email and call workload for customer support reps, while providing customers with better support. SY: We just renamed the company Hosted Support, Inc., which does a much better job of describing our product offering than our old name (Qualte). HostedSupport just received an initial round of funding.īK: What is doing nowadays, and what does your product offering look like? I recently caught up with Steve Yeich, CEO of, a provider of online customer support software based in Los Angeles. ![]() Interview with Steve Yeich, CEO of HostedSupport ![]()
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